Landlords Don’t Wish to Deal Directly with Tenants
A survey of 500 landlords reveals that most do not wish to deal directly with tenants and instead want their letting agents to handle property management and complaints.
The study, conducted last month on behalf of PropertyLetByUs, found that over 85% of landlords do not want to deal directly with their tenants and almost 90% are unhappy about tenants calling or emailing them with issues.
Manager of PropertyLetByUs – an online letting agent – Jane Morris says: “Many landlords work either full or part time and need the support of an agent to help them with managing the relationship with the tenant.
“We know from our research that 66% of landlords find managing their properties more stressful than their full or part time jobs and dealing with tenant complaints is a top cause of stress.
“Landlords are under a huge amount of pressure with mounting legislative and tax changes. Agents can be a big help for landlords, offering a range of service that help reduce their workload and ensure they are fully compliant with legislation.”1