Nearly half of tenants don’t attend ‘checkout’
By |Published On: 29th July 2015|

Home » Uncategorised » Nearly half of tenants don’t attend ‘checkout’

Nearly half of tenants don’t attend ‘checkout’

By |Published On: 29th July 2015|

This article is an external press release originally published on the Landlord News website, which has now been migrated to the Just Landlords blog.

Nearly half of tenants living in England and Wales do not attend the ‘check out’ at the conclusion of their tenancy agreement, according to new figures.


The checkout process involves landlords or letting agent representatives recording the condition of the property and comparing it to that of when the tenancy agreement started.

Data taken from a report by the Deposit Protection Service shows that despite their recommendation, only 48% of the 8,035 tenants questioned said that they had attended. Nearly 46% of those that did not attend said that either they had not been invited or they were not informed of the date or time.[1]

Julian Foster, managing director of the Deposit Protection Service said, ‘checkouts are one of the most important stages of any tenancy. By viewing the property and discussing its condition together, tenants and landlords can resolve problems quickly and help prevent longer disputes, for instance, over the return of the deposit.’[2]

‘It’s vital that landlords enable tenants to attend-and that tenants go along when invited,’ Foster added.[3]

Nearly half of tenants don't attend 'checkout'

Nearly half of tenants don’t attend ‘checkout’


As a means of helping the checkout process to go smoothly, the Deposit Protection Service has released their top tips to assist landlords:

  • take along a report from the check-in. The first stage of making sure your check out process is successful is to carry out an inspection that is agreed by the tenant on the state of the property when he or she arrives. Bring the resulting report to the check out as a reference point for both your inspection and the discussions
  • Make sure you invite tenants in writing and with sufficient notice. It’s important you have a record of the invitation so its existence cannot be disputed afterwards; and tenants should be given a reasonable chance of being able to attend
  • Make sure the tenant understands the process. Explain that this is his or her chance to put forward their case regarding the state of the property
  • It’s sensible to include a description of the process in your written invitation, and give them an opportunity to ask questions when it starts
  • Consider the use of an inventory clerk. These are professionals who understand best what needs to be recorded when tenants arrive – and how best to assess and demonstrate change at the end of the tenancy. If you do use their services, make sure the tenant understands their role
  • Be safe. It is of course extremely unlikely that a check out will provide a risk to your safety, but make sure someone else knows where and when it is taking place and if you have any concerns, bring someone else along
  • Take your time and be thorough. Although confrontation can be difficult and it can feel awkward to be touring your property that has acted as someone else’s home –you are making life more difficult for both you and your tenant if you do not cover every aspect of your check in list properly, or later on refer to an issue that wasn’t noticed during check out
  • Make notes. In particular, record any of your tenant’s admissions or any agreements you reach. Ask your tenant to sign and date the notes. Make sure they receive a copy of these soon after check out takes place. As ever emailing a copy helps demonstrate that you were in touch.
  • Bring a camera and take photos of any damage or anything else contentious. Digital cameras work best because they have a date stamp, which helps demonstrate when the photos were taken. Explain in your invitation that you may take photos during the visit
  • Use video evidence where appropriate. Demonstrating that equipment is no longer working, for example, may most easily be achieved using a video. However, most often photos provide the best form of evidence, as adjudicators can study the image more easily
  • Carry out the check-out before any repair works take place. Although it seems obvious that evidence of the damage will help demonstrate your case, unfortunately the rush to overcome problems ready for the next tenant sometimes means opportunities to record them are missed[4]



About the Author: Em Morley (she/they)

Em is the Content Marketing Manager for Just Landlords, with over five years of experience writing for insurance and property websites. Together with the knowledge and expertise of the Just Landlords underwriting team, Em aims to provide those in the property industry with helpful resources. When she’s not at her computer researching and writing property and insurance guides, you’ll find her exploring the British countryside, searching for geocaches.

Share this article:

Related Posts


Looking for suitable
insurance for your
Check out our four
covers for landlords