A new web and mobile based app has promised to change the face of rental communications.
‘Arthur’ has been devised in order to greatly improve the way that tenants and landlords communicate with one another. Designed by a group of buy-to-let landlords, the app comes with the intention of assisting homeowners in managing their property and building relationships with their tenants.
Marc Trup, co-founder of Arthur, said that, ‘as a part time landlord and a co-founder of Arthur I used to look at renting out my properties as doing the tenant a favour. I saw any complaints or issues raised as an irritation, especially if I was on holiday and a call or text came through with a problem.’
However, Trup conceded that he was, ‘looking at it all wrong.’ He said that he eventually realised that tenants, ‘were actually my customers and I knew that if my portfolio was to continue to grow I would have to apply different business principles to ensure tenant retention. I started to look at things from my tenants’ point of view and worked out what I could do to add value to their experience and make the communication about every aspect of the landlord/tenant relationship more efficient on both sides.’
New web and mobile app for landlords and tenants
Trup stated that his experience of customers enabled him to create an app that focuses on tenant retention. By providing a quick response from the landlord or property manager, the app is likely to create happier tenants who will therefore be more inclined to renew their agreement.
After three years of development, Arthur looks to cover every aspect of the renting experience. Included are subsections for documents, utilities, tracking issues and messages to third party groups. Additionally, the app gives tenants the chance to access documents relating to their tenancy and property together with financial statements. Most importantly, Arthur gives tenants the ability to raise and follow an issue through to completion.